Cancellation and Refund Policy

At HMI-Wholesale Development , we value our wholesale partners and strive to provide high-quality products and service. Please read our Cancellation & Refund Policy carefully to understand your rights and responsibilities when placing an order.

1. Order Cancellation

Before Shipment:

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
To request a cancellation, please contact us immediately at [Your Email] or call [Your Phone Number].
After 24 hours or once the order has been processed, cancellations are no longer possible.

After Shipment:

Once an order has been shipped, it cannot be cancelled. You may be eligible for a return or refund if the items meet the criteria below.

2. Refund Eligibility

We accept refund or return requests for the following reasons:

Damaged items upon arrival
Defective products
Incorrect items received

To qualify for a refund or replacement, notify us within 7 business days of receiving your order. Include photos of the damaged/incorrect items and your order number.

3. Non-Refundable Items

We do not accept returns or issue refunds for:

Buyer’s remorse or overstock
Items damaged due to misuse or improper storage
Clearance or final sale items
Custom or special-order products

4. Return Process

If your return is approved:

You’ll receive return instructions via email.
Items must be returned in their original packaging and condition.
Return shipping costs are the responsibility of the buyer unless the return is due to our error.

5. Refunds

Approved refunds will be processed within 5–7 business days after we receive and inspect the returned items.
Refunds are issued to the original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part.